CUSTOMER SERVICE REPRESENTATIVES:
Joemel Villasin – Joe@aurorasoftware.com
Jeff Buckwalter – Jeff@aurorasoftware.com
Customer Service general email – cs@aurorasoftware.com
Customer Care Service – Enter Customer Care Service Portal
Customer Portal – Enter Customer Login Portal
Customer service is Aurora’s number one priority. Every day, we strive for 100% customer satisfaction. Aurora Software does not have a complicated phone system that forces you to jump through hoops to speak to a person. When you call the Aurora Software Support team, you will be greeted by one of our in-house customer service representatives, not a robot. During business hours, you have a direct line to immediate support.
Aurora Software provides full customer support from 8:30 AM through 5:30 PM (EST) Monday through Friday. In addition, we provide emergency support 24 hours a day, seven days a week. For immediate attention during our business hours, please call 610-275-2727. If you have an after-hours emergency, live support can be reached by dialing 610-275-2727 ext. 264 which will transfer you to the support technician on duty.
