CUSTOMER SERVICE REPRESENTATIVES:
Hilary Park – firstname.lastname@example.org
Joemel Villasin – email@example.com
Casey Gates – firstname.lastname@example.org
Customer Service general email – email@example.com
Customer service is Aurora’s number one priority. Every day, we strive for 100% customer satisfaction. Aurora Software does not have a complicated phone system that forces you to jump through hoops in order to speak to a person. When you call the Aurora Software Support team, you will be greeted by one of our in-house customer service representatives, not a robot. During business hours, you have a direct line to immediate support.
Aurora Software provides full customer support from 8:30 AM through 5:30 PM (EST) Monday through Friday. In addition, we provide emergency support 24 hours a day, seven days a week. For immediate attention during our business hours, please call 610-275-2727. If you have an after-hours emergency, live support can be reached by dialing 610-275-2727 ext. 264 which will transfer you to the support technician on duty.