Customer Service

TRUCKLOAD SOFTWARE ■ LTL SOFTWARE ■ INTERMODAL SOFTWARE ■ AIR FREIGHT SOFTWARE

BROKERAGE SOFTWARE ■ WAREHOUSING SOFTWARE ■ DEPOT SOFTWARE

 

CUSTOMER SERVICE

Customer service is Aurora's number one priority. Every day, we strive for 100% customer satisfaction. Aurora Software does not have a complicated phone system that forces you to jump through hoops in order to speak to a person. When you call the Aurora Software Support team, you will be greeted by one of our in-house customer service representatives, not a robot. During business hours, you have a direct line to immediate support. 

Aurora Software provides full customer support from 8:30 AM through 5:30 PM (EST) Monday through Friday. In addition, we provide emergency support 24 hours a day, seven days a week. For immediate attention during our business hours, please call 610-275-2727. If you have an after hours emergency, live support can be reached by dialing 610-275-2727 ext. 264 which will transfer you to the support technician on duty.

 

 

CUSTOMER SERVICE REPRESENTATIVES:

Hilary Park - hilary@aurorasoftware.com

Joemel Villasin - joe@aurorasoftware.com

Custom Service general email -  cs@aurorasoftware.com

 

 

Please click HERE for more information.

(800) 304-1488

 

 

TRUCKLOAD SOFTWARE ■ LTL SOFTWARE ■ INTERMODAL SOFTWARE ■ AIR FREIGHT SOFTWARE

BROKERAGE SOFTWARE ■ WAREHOUSING SOFTWARE ■ DEPOT SOFTWARE

 

Maximize Productivity

Realize productivity gains in different parts of your business from Dispatch Operations to the Accounting Department.

 

Web Connectivity

Allow your customers to take advantage of Web-Rating and Web-Tracing. Your customer service staff will have more time for priority tasks.

 

Appointment Alerts

Appointment Alerts keep your business running on-time and help you avoid demurrage and other fees.

 

Single Vendor Solution

Aurora Software offers a comprehensive solution that covers all facets of your transportation business.

 

Want to know more?

Please click HERE to request more information.